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The Value of Assessing and Addressing Communication Skills
Gregory Makoul, PhD;
Raymond H. Curry, MD
JAMA. 2007;298:1057-1059.
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Research published in the late 1960s by Korsch et al1-2 is widely considered the foundation for contemporary inquiry into the patient-physician relationship. In a diverse set of studies since then, effective communication has been linked with increases in patient and physician satisfaction, better adherence to treatment plans, more appropriate medical decisions, better health outcomes, and fewer malpractice claims.3-6 Recent research has provided evidence-based guidance about specific aspects of the patient-physician interaction, such as greetings and self-disclosure.7-8 In addition, surveys continue to indicate that physicians are the preferred source of health information,9 highlighting the importance of ensuring effective patient education and counseling.
Education and accreditation initiatives have evolved along with the research trajectory.10 Indeed, the focus on communication now extends throughout the continuum of medical education and practice: US and Canadian medical schools must teach and assess communication skills to maintain accreditation, and interpersonal . . . [Full Text of this Article]
Author Affiliations: Center for Communication and Medicine, Department of Medicine and Division of General Internal Medicine, Northwestern University Feinberg School of Medicine, Chicago, Illinois.
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Physician Scores on a National Clinical Skills Examination as Predictors of Complaints to Medical Regulatory Authorities
Robyn Tamblyn, Michal Abrahamowicz, Dale Dauphinee, Elizabeth Wenghofer, André Jacques, Daniel Klass, Sydney Smee, David Blackmore, Nancy Winslade, Nadyne Girard, Roxane Du Berger, Ilona Bartman, David L. Buckeridge, and James A. Hanley
JAMA. 2007;298(9):993-1001.
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